rez Posted March 9, 2007 Share Posted March 9, 2007 ordered some goodies a few days ago (small phunnel bowl, and a layalina sampler pack):first i couldnt get them to answer their phones for a day. now they said that their shipping computers went down and they cant ship anything out for a couple days until it is back up.i know it is just my bad luck but still makes me a little mad. Link to comment Share on other sites More sharing options...
djbomberto Posted March 10, 2007 Share Posted March 10, 2007 MN man, MN Link to comment Share on other sites More sharing options...
HookahCompany Posted March 10, 2007 Share Posted March 10, 2007 QUOTE (rez @ Mar 9 2007, 11:19 PM) <{POST_SNAPBACK}>ordered some goodies a few days ago (small phunnel bowl, and a layalina sampler pack):first i couldnt get them to answer their phones for a day. now they said that their shipping computers went down and they cant ship anything out for a couple days until it is back up.i know it is just my bad luck but still makes me a little mad.Rez,Sorry about the inconvenience. Ever since we had a power surge last Friday, we've been having a little bit of difficulty getting our FedEx server back and going. Normally, we ship out domestic orders same day. Hang in there with us a little bit. We'll get your order out to you. As for the phone calls, we are available Monday through Friday from 10am to 6pm Pacific Standard Time. Best Regards,Matt JordanWebmasterHookah Company 1.877.NARGILEwww.hookahcompany.com Link to comment Share on other sites More sharing options...
rez Posted March 10, 2007 Author Share Posted March 10, 2007 no worries just seems to be my bad luck. im pretty local to you guys so i know if everything was ok i would of got my order by now. just sucks i gotta wait till next week but dont worry i wont hold this experience against you guys. Link to comment Share on other sites More sharing options...
GordonMac Posted March 10, 2007 Share Posted March 10, 2007 I have had great success with hookah-shisha.com. They send very quickly they surprise me. Link to comment Share on other sites More sharing options...
mushrat Posted March 10, 2007 Share Posted March 10, 2007 Well, to be honest, HC is usually good about shipping as well. But, computers are computers. They are a good company and will likely make it up to you in some way...This isn't soemthing I KNOW will happen, but it's not uncommon when things mess up on a company's end. Good of you not to take it personally Link to comment Share on other sites More sharing options...
Zerodynamic Posted March 10, 2007 Share Posted March 10, 2007 hey rez, when I made my order last week they lost my shipping info and they did it all by hand.I would have faith in HC. They took care of me, and they'll take care of you. Link to comment Share on other sites More sharing options...
aldonb1 Posted March 10, 2007 Share Posted March 10, 2007 (edited) yeah I ordered something this week as well, i guess i need to wait until next week also for my shipment.... NOOOOOooooo! haha I ran out of coals this week also =*( Edited March 10, 2007 by aldonb1 Link to comment Share on other sites More sharing options...
Macho555 Posted March 10, 2007 Share Posted March 10, 2007 HC has always taken care of me when things go wrong. They went so far as too send me a free pair of tongs and some grape AA once. Very nice Thats why they are still number one for me. Link to comment Share on other sites More sharing options...
cymptom Posted March 10, 2007 Share Posted March 10, 2007 Yeah... I ordered my KM Amer last Friday and they said it'd be here today... looks like it's coming in tomorrow, though. To their credit, shipping is usually pretty good -- they just seem to be having some technical trouble at the time. Link to comment Share on other sites More sharing options...
rez Posted March 10, 2007 Author Share Posted March 10, 2007 exactly why i am not holding this experience against them. computers are computers and they have gone down on all of us. it is just a downer to have to wait longer but i know it is not their fault. i will order from them again. Link to comment Share on other sites More sharing options...
GordonMac Posted March 11, 2007 Share Posted March 11, 2007 HC is a good company. I ordered some stuff and it came from Cali to Michigan in 4 days I think.... well im not sure but it seemed very fast. Link to comment Share on other sites More sharing options...
Glottis Posted March 13, 2007 Share Posted March 13, 2007 (edited) I just ordered something from HC on Sunday, expecting it to be shipped out today (monday), but now I see this thread. It would be nice if they at least warned us about potential delays. Edited March 13, 2007 by Glottis Link to comment Share on other sites More sharing options...
rez Posted March 13, 2007 Author Share Posted March 13, 2007 i ordered mine 3/8 and it still has not been shipped. i hope it goes out 2maro Link to comment Share on other sites More sharing options...
Allia22 Posted March 13, 2007 Share Posted March 13, 2007 I waited 2 weeks over the holiday season for my first hookah. I swear I must have checked that shipping status page at least 4 times a day Link to comment Share on other sites More sharing options...
aldonb1 Posted March 13, 2007 Share Posted March 13, 2007 i ordered 3/8 also... still nothing yet... im dying w/o hookah =*(haha i had to do a quick order to MN simply cause their stuff only takes 1-2 days to get here. =)so... tomorrow my lust will be satisfied Link to comment Share on other sites More sharing options...
cymptom Posted March 13, 2007 Share Posted March 13, 2007 I was supposed to get mine last Friday, it came Saturday instead. One of the hoses I ordered was missing, as was the Al Amir sample. The Fusion tub was cracked too I wrote them an email and they've been a bit slow responding Link to comment Share on other sites More sharing options...
hmpitags2006 Posted March 13, 2007 Share Posted March 13, 2007 That sucks, it is pretty discouraging to order from them. Link to comment Share on other sites More sharing options...
rez Posted March 13, 2007 Author Share Posted March 13, 2007 just checked the status page and it still say "Approved" what ever that means. Link to comment Share on other sites More sharing options...
ioannisds Posted March 13, 2007 Share Posted March 13, 2007 I'm of the opinion that life is just to damn short to worry about shit like this. I mean, if I order an orange and get an apple, that's one thing. But when the company in question comes out here in the open and says "sorry, we've been having some troubles the past few days", well, that's good enough for me, especially considering HC's otherwise stellar reputation. Shit happens, to all of us, at one time or another. I guess cymptom has a valid complaint, with his missing items and all. But for the rest of y'all, I just say be patient why don't you. There are loads of bigger and more important things on this planet to worry about without having to check your tracking info every 10 minutes. Jeeessshhhh... Link to comment Share on other sites More sharing options...
rez Posted March 13, 2007 Author Share Posted March 13, 2007 if you would of read my posts above you would realized i said the same thing. i said shit happens and i wont hold this against them for future orders. But i also dont see a problem with posting updated status information in this thread. Link to comment Share on other sites More sharing options...
Glottis Posted March 13, 2007 Share Posted March 13, 2007 I'm pretty sure that the reason Allia22 did that was because of excitement, not out of obligation. It's nice to feel like stuff is being accomplished, and we are mostly of the generation where we expect things immediately, so what can you do. Link to comment Share on other sites More sharing options...
Allia22 Posted March 13, 2007 Share Posted March 13, 2007 QUOTE (Glottis @ Mar 13 2007, 05:59 PM) <{POST_SNAPBACK}>I'm pretty sure that the reason Allia22 did that was because of excitement, not out of obligation. It's nice to feel like stuff is being accomplished, and we are mostly of the generation where we expect things immediately, so what can you do.Yep, there you go. I was expecting my first hookah, come on! Link to comment Share on other sites More sharing options...
ioannisds Posted March 13, 2007 Share Posted March 13, 2007 Oh, I'm not ripping on you guys or anything. I love you all! I'm just always surprised how much people FREAK OUT once their package of X gets into the delivery system. I'm an old guy (kinda), and I remember the days when you were first able to order stuff online, and it would take, oh, maybe a month before your package got processed and arrived at your door. We are all pretty lucky that we can get most of anything we order within a week, and usually within a couple of days for many vendors. No offense intended at all, you people just need to take a deep breath, relax, and let those idiots in the brown or blue uniforms do their jobs. Link to comment Share on other sites More sharing options...
rez Posted March 14, 2007 Author Share Posted March 14, 2007 im gonna take a bunch of deeeeeeep breaths.called them today and my order wont ship out until the end of this week or early next week, they are that far behind.they offered to refund my money if i wanted to. I would of went that route but mnh does not have the small phunnel bowl. Link to comment Share on other sites More sharing options...
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