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Awesome Place I Ordered From


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my tulip bowl came today, but theres no screenwith it. My screen broke a few days ago so now I cant even use it. I've sent a few emails to You guys about tracking before with no response, so I guess asking about the screen would get no reply to the email. Edited by unleashtheclown
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  • 3 weeks later...
QUOTE (unleashtheclown @ Mar 27 2007, 08:48 AM) <{POST_SNAPBACK}>
my tulip bowl came today, but theres no screenwith it. My screen broke a few days ago so now I cant even use it. I've sent a few emails to You guys about tracking before with no response, so I guess asking about the screen would get no reply to the email.


You should really have emailed us about this...I'm just visiting the forum looking for references and reviews and such nd I came across this. I am embarassed about the lack of service you received. I would personally like to fix this for you. Our bowls did not come with screens at the time you odered and were a few dollars cheaper. After so many people forgot to order a screen with the bowl, we just added a couple dollars (not 6 as they are seperate) and bundled them so you don't have to order the screen as well. Not that it's any escuse, but Roger and I are very new at this and we are just getting our feet wet with the whole nargileclub.com thing. We want to bring your the products you want at the prices you deserve, but we focus on customer satisfaction. We started out with some employees, but they didn't cut it, so we decided to run i on our own until it fully blows up(as it is pretty much now).So, sorry your bowl didn't come with a screen. It didn't say it came with a screen when you bought it, but I'm sending you one anyway because we want you to get what you want at nargileclub.com. We hope you will consider ordering from us in the future. If you have any questions or concerns, you can contact me at the site by clicking "help". I get all the emails that go to nargileclub@gmail.com. I'll send it out tomorrow with a care package for you. In the meantime, smoke well and take care.

regards,

Randy Smiley
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got my order yesterday, wedding cake and naughty cow. cant wait to get home tonight and smoke some cake!!!! also, cant remember if u said it was HC or H-S that was getting the ass kickers, but i cant wait to try those also
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